Duke Energy apologized to customers Tuesday and explained what caused rolling blackouts that left hundreds of thousands of people without power over Christmas weekend during frigid weather in the Carolinas.

Duke Energy officials presented the findings of its investigation to the North Carolina Utilities Commission, saying a “unique chain of events” led to the blackouts during the extremely cold weather that brought frigid temperatures to the state on Christmas Eve and Christmas Day. Duke said the rotating outages were the first in company history, and the preventative measure was necessary to avoid potentially larger outages across the grid. Approximately 15% of Duke Energy customers, roughly 500,000, were impacted.

But Jesse Pierre learns customers are mad about more than just the outage itself:

Right now at six leaders at Duke Energy Are apologizing as they are forced to Answer the question what happened you'll Remember those rolling blackouts over Christmas weekend left thousands in the Cold and in the dark for hours some were Without power for days today Duke Energy Appeared before the North Carolina Utilities Commission to address the Problems Duke officials also apologizing As we mentioned to all of their Customers admitting that the system Failed but some neighbors say the power Outage was only the beginning of the Problem WCNC Charlotte's Jesse Pierre Joining us live from South Charlotte and That's where Jesse you spoke with Families who were impacted by the outage But also by what came next so what did They have to say Exactly well you know the the families I Spoke to say first they were frustrated That they weren't notified about the Outages before the power went out and Then the length of time it took for the Power to be restored but for some people I spoke to the outages led to some even Bigger problems The very beginning I want to express how Sorry we are For what our customers experienced about 500 000 customers were power less after Duke Energy officials say they deployed Rolling outages Christmas Eve to reduce

Stress on the grid during frigid cold Temps and a high demand for energy all This officials say to prevent a larger Disaster the first is just waking up at 7 A.M on Christmas Eve and you have Nothing Um so I definitely am frustrated that The communication was non-existent Whatsoever some families left in the Dark for several hours we were out nine Hours luckily I had a fireplace uh you Know to keep the place warm Tom diesen Says when the lights came back on so did The sprinklers at the Providence Court Complex damaging several units and there Was literally water running down the Walls running off his porch This uh lower neighbor whole ceiling Fell in deason says he is grateful his Apartment was not directly impacted but He feels for his neighbors many who were Away on vacation for the holidays well Well lost everything so he opened his Doors my neighbors here they had you Know inches of water on the floor they And they came with sopping wet feet and You know sweatpants on whatever so I Gave them what I had decent also made Space in his garage so they could store Some of their items and then he turned To the next door app asking for Donations and they came pouring in he Says his community was in need and he Knew he had to help man that's what

People ought to be doing Deason says he was surprised by the Level of support he received in the Community they he received several Donations like blankets clothing water So that he can help those that were in Need live in South Charlotte Jesse Pierre WCNC Charlotte an unfortunate Situation Jesse but yes great to see the Folks rallying to support each other

Charlotte North Carolina – A Great Place to Live

Charlotte is a city located in Mecklenburg County, North Carolina. It is a part of the Piedmont region, which extends from the Blue Ridge Mountains to the Atlantic Ocean. The population of Charlotte is 874,579 as of 2020.

Charlotte has a diversity that makes it a great place to live. There are a lot of things to do in the city. Whether you enjoy sports or the arts, you can find something to keep you entertained. You can also enjoy some great nightlife. Charlotte is one of the most diverse cities in the country.

It is also a great place to have a family. Several colleges are located in the area, including the University of North Carolina Charlotte. A large percentage of the population is female. Compared to the rest of the United States, Charlotte is fairly affordable.

Charlotte’s economy was initially centered around textile manufacturing. With the arrival of railroads, it became a trade center for the entire region. This helped Charlotte become a significant city.

After the Civil War, Charlotte continued its growth. It benefited from the nationwide building boom and saw the creation of four cotton mills. Other factories produced canteens and wool goods. Eventually, electric power was introduced to the city.

By the turn of the twentieth century, it became an important city. It was ranked among the best places to grow and build a business. During this period, several successful capitalists moved from owning mills to banking.