August 1 was the sixth full day Brandis Rogers and her family had been without power.

On July 26, a power outage struck Rogers’ northwest Charlotte neighborhood. While neighbors got their electricity back a few hours later, Rogers and her family remained in the dark.

She immediately reached out to her corporate landlord, Main Street Renewal, to have an electrician come out to make the repair. But despite submitting a maintenance request, typing desperate pleas in the resident portal, frustrating calls answered by robots instead of people and long hold times, Main Street Renewal didn’t send anyone for nearly a week.

✍️ Briah Lumpkins
🎥 Lila Turner
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